CX Connect encompass across omni channels; Digital and Conventional. CX Connect provides advice on creating value, quality and experience being not limited by industry or verticals and departments or functions.
CX Connect is led by Reshma Abdullah, Certified COPC implementation leader with over 20 years of CX Operations Management Experience in diverse industries. She leverages her experience to provide insights and recommendations essential in optimizing your CX Operations in line with international standards, benchmarks and best practices in areas of People, process and performance management. We provides no frills, practical advice to existing and new businesses in Service Industry to set up, upgrade, transform service management functions. We offer one to one coaching at individual and enterprise level to Customer Service Operation teams to improve performance, identify and resolve day to day operational road blocks, apply innovative approach to uplift operations leading to excellence.