About Us

CX Connect provides no frills, practical advice to existing and new businesses in Service Industry to set up, upgrade, transform service management functions. Our approach is based on three pillars of experience foundation; sustainable and scalable in dynamic landscape. Employee Experience (EX), Digital Transformation (DX) and Customer Experience (CX). Our services encompass across omni channels; Digital and Conventional. CX Connect provides advice on creating value, quality and experience being not limited by industry or verticals and departments or functions. Our host of services include End to End CX Management consultancy whether you are planning to revamp, upgrade your current CX Operations, new CX Operations start ups, setting up of service quality function and standards, CX process mapping, training of your teams involved in managing CX Operations, selection, integration and implementation of voice and non-voice channels. Our CX Consultancy services include development of performance management metrics (KPIs) for team and operations overall in line with international COPC standard. We offer one to one coaching at individual and enterprise level to Customer Service Operation teams to improve performance, identify and resolve day to day operational road blocks, apply innovative approach to uplift operations leading to excellence. CX Connect is led by Reshma Abdullah, Certified COPC implementation leader with over 20 years of CX Operations Management Experience in diverse industries. She leverages her experience to provide insights and recommendations essential in optimizing your CX Operations in line with international standards, benchmarks and best practices in areas of People, process and performance management.

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